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Table 1 Survey subscales and questions

From: Do electronic health records affect the patient-psychiatrist relationship? A before & after study of psychiatric outpatients

Subscales & questions

Original PSQ-18 subscale*

Overall:

 

The psychiatric care I have been receiving is just about perfect.

General satisfaction

I am dissatisfied with some things about the psychiatric care I receive.

General satisfaction

Technical:

 

I have some doubts about the ability of the psychiatrists who treat me.

Technical quality

Sometimes psychiatrists make me wonder if their diagnosis is correct.

Technical quality

My psychiatrist could be a lot better.

local

I think my psychiatrist's office has everything needed to provide complete psychiatric care.

Technical quality

When I go for psychiatric care, they are careful to check everything when treating and examining me.

Technical quality

Interpersonal:

 

Psychiatrists act too businesslike and impersonal toward me.

Interpersonal manner

I wish that I had a different psychiatrist.

local

My psychiatrist treats me in a very friendly and courteous manner.

Interpersonal manner

Communication & Education:

 

Psychiatrists sometimes ignore what I tell them.

Communication

My psychiatrist understands what I tell him or her.

local

The psychiatrist answers all of my questions.

local

My psychiatrist is too quiet.

local

Psychiatrists are good about explaining the reasons for tests.

Communication

Time:

 

Those who provide my psychiatric care sometimes hurry too much when they treat me.

Time spent with doctor

Psychiatrists usually spend plenty of time with me.

Time spent with doctor

Confidentiality:

 

My psychiatric record is kept safe.

local

I worry about who sees my psychiatric record.

local

Anxiety:

 

I worry about the future.

local

I worry about my psychiatric care.

local

Computer Use:

 

The computer gets in the way of the psychiatrist.

local

I am comfortable with the computer in my psychiatrist's office.

local

  1. *In the "Original PSQ-18 subscale" column, "local" indicates the question was based on an unpublished survey that had been drafted by the Principle Investigator during study inception. Otherwise, the question was based on the PSQ-18 and this column shows its PSQ-18 subscale. The Confidentiality, Anxiety, and Computer Use subscales contain locally drafted questions only and are not part of the original PSQ-18 scoring system. PSQ-18 questions belonging to the "Financial Aspects" and "Accessibility & Convenience" subscales were not used.