Table 2 Focus group questions used by facilitators to guide discussion

Within a month of receiving intervention

1. What is your experience of using the LSR?

2. What is your experience of using a smartphone to access the data?

3. How was your care using the LSR as compared to usual care?

4. What issues were encountered?

5. How did the technology assist?

6. What obstacles exist?

7. Have you noticed any health improvements since adopting the new technology?

8. Are there any additional pieces of information you would like to store on your LSR?

9. Do you have any privacy or confidentiality concerns

10. What has gone well with the intervention? What can be improved?

11. What other issues regarding the MHEN project would you like to share?

4–6 months post-intervention

1. What is your experience of using the LSR?

2. What is your experience of using a smartphone to access the data?

3. How was your care using the LSR as compared to usual care? Changing relationship with care provider?

4. How did the technology assist?

5. Have you found any health improvements since adopting the new technology? Other changes? Unanticipated benefits or problems?

6. What obstacles exist?

7. Are there any additional pieces of information you would like to store on your LSR?

8. Is there other information you access using the phone?

9. What are issues related to maintenance or loss?

10. How has this changed over time? Is there fall off of use?

11. Do you have any privacy of confidentiality concerns

12. What strategies encourage people to continue to use the technology?

13. Is it worth the money and effort?

14. What are concerns regarding the end of the project?

7–8 months post-intervention

1. What is the difference now compared to earlier in the project?

2. How else do you connect with people?

a. Do you have access to a phone at home?

b. Do you have access to a computer with Internet access at home?

c. Did you have a personal mobile phone (i.e., not a smartphone) prior to starting this project?

d. Did you have a personal smartphone (i.e., with data plan and web access) prior to starting this project? If so please indicate make and model.

e. Nature of prior phone plan.

3. What is the value of this solution? Base on my experience with this project, if required, what is the maximum you would be willing to pay to continue the program (including device, data plan, clinician support, etc.)