Table 5 Feedback for tele-psychiatry consults in 2012 from clinicians/nurses and psychiatrists
Clinicians/Nurses (N = 59) | Psychiatrist (N = 80) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
Feedback Question | Mean ± SD | Satisfied a% (n) | Unsureb % (n) | Dissatisfiedc % (n) | Feedback Question | Mean ± SD | Satisfieda % (n) | Unsureb % (n) | Dissatisfiedc (n) |
The waiting period of the consultation was satisfactory (ie, from the time of referral to consultation) | 4.53 ± 0.68 | 93.2 (55) | 5.1 (3) | 1.7 (1) | I was able to fit the referral in my existing time schedule | 4.13 ± 0.88 | 86.7 (72) | 3.6 (3) | 9.6 (8) |
The process of referral was convenient | 4.36 ± 0.78 | 88.1 (52) | 8.5 (5) | 3.4 (2) | The referral had adequate information | 4.19 ± 0.96 | 83.1 (69) | 8.4 (7) | 8.4 (7) |
Adequate privacy and confidentiality was provided during the consultation | 4.58 ± 0.91 | 93.2 (55) | 1.7 (1) | 5.1 (3) | Adequate privacy and confidentiality was provided | 4.08 ± 0.94 | 81.9 (68) | 7.2 (6) | 10.8 (9) |
The video was clear | 4.56 ± 0.90 | 93.2 (55) | 1.7 (1) | 5.1 (3) | The video was clear | 4.24 ± 1.07 | 85.5 (71) | 3.6 (3) | 10.8 (9) |
The audio was clear | 4.71 ± 0.53 | 96.6 (57) | 3.4 (2) | 0 (0) | The audio was clear | 4.25 ± 1.03 | 72 (86.7) | 3.6 (3) | 9.6 (8) |
I felt comfortable participating in the Telemed assessment process | 4.68 ± 0.54 | 96.6 (57) | 3.4 (2) | 0 (0) | I felt comfortable participating in the Tele-med assessment process | 3.78 ± 1.12 | 66.2 (54) | 16.9 (14) | 16.9 (14) |
The assessment confirmed to our desired outcomes as mentioned on the referral | 4.54 ± 0.65 | 91.5 (54) | 8.5 (5) | 0 (0) | The time was sufficient to do the assessment and make recommendation | 4.36 ± 0.77 | 94.0 (78) | 3.6 (3) | 2.4 (2) |
The recommendation for management was useful | 4.51 ± .65 | 91.5 (54) | 8.5 (5) | 0 (0) | The recommendations can be followed up in the community | 4.04 ± 0.99 | 79.5 (66) | 10.8 (9) | 9.6 (8) |
I am satisfied with the consultation | 4.63 ± 0.52 | 98.3 (58) | 1.7 (1) | 0 (0) | It was a useful adjunct to my routine work | 4.25 ± 0.88 | 85.6 (71) | 10.8 (9) | 3.6 (3) |
I would use it again | 4.71 ± 0.46 | 100 (59) | 0 (0) | 0 (0) | I preferred it to face to face consultation | 3.67 ± 1.39 | 55.4 (46) | 15.7 (13) | 28.9 (24) |
I would recommend it to others | 4.73 ± 0.45 | 100 (59) | 0 (0) | 0 (0) | I Would encourage its use | 4.45 ± 0.80 | 92.7 (77) | 4.8 (4) | 2.4 (2) |