Table 6 Themes from feedback comments by consumers, clinicians/referrers and specialists for tele-psychiatry consults in 2012
Themes | Patients | Nurses/Clinicians | Psychiatrist | |||
|---|---|---|---|---|---|---|
Positive | Negative | Positive | Negative | Positive | Negative | |
Referral process/information | 0 | 0 | Referral process (2) | Referral information requirements (3) | 0 | Lack of adequate information (2); Difficulty accommodating the referral (2) |
Privacy (not sound proof/external noise/intrusions) | 0 | 0 | 0 | Background noise (2) | 0 | Background noise (5); Intrusions (1) |
Audio-visual | 0 | Audio visual issues (5) | 0 | Audio-visual issues (5) | 0 | Technical issues- audio-visual, (5) |
Comfort | Comfortable (3) | Daunting (1) | 0 | 0 | 0 | Cold/uncomfortable (3) |
Recommendations | Useful recommendations (1) | 0 | 0 | 0 | 0 | Deficient community resources (1) |
Global | Good/Helpful (14) | Unsure (1) | Helpful (4) | 0 | Useful (4); Suitable (2) | 0 |
Others | Saved time travelling (4); Staff helpful (2); Treated respectfully (1) | 0 | Educational (2); Supportive (2); Saved time (1) | Interruption by a Medical emergency (2) | Time saving (3) | Patient related issues-behaviour/cognition/hearing (10) |