Characteristics | Total satisfaction score | P-value | Global satisfaction score | P-value | Costs satisfaction score | P-value | Medical services satisfaction score | P-value | Privacy protection satisfaction score | P-value | Doctor-patient communication satisfaction score | P-value |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Sex | Â | 0.378 | Â | 0.271 | Â | 0.986 | Â | 0.265 | Â | 0.257 | Â | 0.547 |
 Male | 23.4 ± 2.4 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  | 4.7 ± 0.6 |  |
 Female | 23.3 ± 2.5 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.7 ± 0.6 |  | 4.7 ± 0.6 |  | 4.7 ± 0.6 |  |
Marital status | Â | 0.471 | Â | 0.960 | Â | 0.611 | Â | 0.443 | Â | 0.437 | Â | 0.304 |
 Married | 23.4 ± 2.3 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  |
 Single or others | 23.3 ± 2.5 |  | 4.7 ± 0.5 |  | 4.5 ± 0.7 |  | 4.7 ± 0.6 |  | 4.7 ± 0.6 |  | 4.7 ± 0.6 |  |
Education level | Â | 0.163 | Â | 0.093 | Â | 0.545 | Â | 0.442 | Â | 0.046* | Â | 0.325 |
 Elementary school | 23.8 ± 2.8 |  | 4.6 ± 0.6 |  | 4.5 ± 0.7 |  | 4.7 ± 0.6 |  | 4.7 ± 0.6 |  | 4.6 ± 0.6 |  |
 Middle school | 23.3 ± 2.2 |  | 4.7 ± 0.5 |  | 4.6 ± 0.6 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  |
 High school | 23.3 ± 2.5 |  | 4.7 ± 0.5 |  | 4.5 ± 0.7 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  | 4.7 ± 0.6 |  |
 College or above | 23.5 ± 2.4 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.7 ± 0.6 |  | 4.8 ± 0.6 |  | 4.7 ± 0.6 |  |
Insurance coverage | Â | 0.981 | Â | 0.637 | Â | 0.166 | Â | 0.792 | Â | 0.981 | Â | 0.329 |
 Self-pay | 23.3 ± 2.3 |  | 4.7 ± 0.5 |  | 4.5 ± 0.8 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  |
 Others | 23.3 ± 2.5 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.7 ± 0.5 |  | 4.7 ± 0.6 |  | 4.7 ± 0.6 |  |
Hospitalization times | Â | 0.829 | Â | 0.612 | Â | 0.241 | Â | 0.698 | Â | 0.228 | Â | 0.194 |
 First psychiatric hospitalization | 23.3 ± 2.4 |  | 4.7 ± 0.5 |  | 4.5 ± 0.7 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  |
 Recurrent psychiatric admission | 23.3 ± 2.5 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.5 ± 0.5 |  | 4.7 ± 0.6 |  | 4.7 ± 0.6 |  |
Involuntary hospitalization | Â | 0.917 | Â | 0.505 | Â | 0.952 | Â | 0.693 | Â | 0.871 | Â | 0.546 |
 Yes | 23.3 ± 2.5 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.7 ± 0.5 |  | 4.7 ± 0.6 |  | 4.7 ± 0.6 |  |
 No | 23.3 ± 2.4 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  | 4.7 ± 0.6 |  |
Psychiatric diagnosis | Â | 0.724 | Â | 0.866 | Â | 0.628 | Â | 0.826 | Â | 0.633 | Â | 0.016* |
 Schizophrenia or related disorders | 23.3 ± 2.5 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.7 ± 0.5 |  | 4.7 ± 0.6 |  | 4.6 ± 0.6 |  |
 Mood disorders | 23.4 ± 2.4 |  | 4.7 ± 0.5 |  | 4.5 ± 0.7 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  |
 Others | 23.4 ± 2.3 |  | 4.7 ± 0.5 |  | 4.6 ± 0.6 |  | 4.7 ± 0.5 |  | 4.7 ± 0.5 |  | 4.7 ± 0.6 |  |
Treatment response | Â | 0.003** | Â | 0.002** | Â | 0.289 | Â | 0.001** | Â | 0.010* | Â | 0.003** |
 Marked improvement | 23.5 ± 2.4 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  | 4.7 ± 0.5 |  | 4.8 ± 0.5 |  | 4.7 ± 0.6 |  |
 Improvement | 23.4 ± 2.4 |  | 4.6 ± 0.6 |  | 4.5 ± 0.6 |  | 4.7 ± 0.6 |  | 4.7 ± 0.6 |  | 4.6 ± 0.6 |  |
 Somewhat improvement | 23.1 ± 2.6 |  | 4.5 ± 0.5 |  | 4.6 ± 0.7 |  | 4.6 ± 0.6 |  | 4.7 ± 0.5 |  | 4.6 ± 0.7 |  |
 No change or worse | 22.5 ± 4.1 |  | 4.4 ± 1.2 |  | 4.5 ± 0.9 |  | 4.5 ± 0.9 |  | 4.6 ± 0.7 |  | 4.4 ± 0.7 |  |
Days of hospital stayb | 0.0 | 0.489 | 0.005 | 0.848 | 0.007 | 0.771 | 0.002 | 0.921 | −0.017 | 0.491 | −0.009 | 0.715 |
GAF(R)b | 0.0 | 0.277 | 0.0 | 0.631 | 0.0 | 0.915 | 0.0 | 0.105 | 0.0 | 0.192 | 0.1 | 0.001** |
Age(R)b | 0.0 | 0.084 | 0.0 | 0.403 | 0.0 | 0.069 | 0.0 | 0.596 | 0.0 | 0.549 | 0.0 | 0.218 |
Number of times in physical restraints (R)b | 0.0 | 0.197 | 0.0 | 0.843 | 0.0 | 0.644 | 0.0 | 0.720 | 0.0 | 0.057 | 0.0 | 0.791 |
Number of seclusion times(R)b | −0.1 | < 0.001** | 0.0 | 0.064 | 0.0 | 0.137 | −0.1 | 0.002** | 0.1 | < 0.001** | −0.1 | < 0.001** |
Number of psychological treatment sessions(R)b | 0.1 | 0.007** | 0.1 | 0.005** | 0.1 | 0.005** | 0.1 | 0.003** | 0.1 | 0.002** | 0.0 | 0.107 |
Number of ECT treatments(R)a,b | −0.0 | 0.048* | 0.0 | 0.275 | 0.0 | 0.108 | 0.0 | 0.104 | 0.0 | 0.286 | −0.1 | 0.022* |