Satisfaction of family members with inpatient psychiatric care and its correlates: a national survey in China

Jiang, Feng; Hu, Linlin; Zhao, Ruiping; Zhou, Huixuan; Wu, Yinuo; Rakofsky, Jeffrey J.; Liu, Tingfang; Liu, Huanzhong; Liu, Yuanli; Tang, Yi-Lang

doi:10.1186/s12888-019-2362-6

BMC Psychiatry

Table 3 Analysis of satisfaction score and related factors (mean ± standard deviation)

From: Satisfaction of family members with inpatient psychiatric care and its correlates: a national survey in China

	Total satisfaction score		General satisfaction score		Costs satisfaction score		Medical services satisfaction score		Privacy protection satisfaction score		Doctor-family communication satisfaction score
Sex^a		P = 0.27		P = 0.48		P = 0.49		P = 0.95		P = 0.07		P = 0.11
Male	23.52 ± 2.48		4.72 ± 0.51		4.59 ± 0.67		4.72 ± 0.54		4.74 ± 0.51		4.73 ± 0.55
Female	23.38 ± 2.44		4.70 ± 0.51		4.57 ± 0.66		4.71 ± 0.50		4.69 ± 0.54		4.69 ± 0.56
Age^b		P = 0.65		P = 0.95		P = 0.32		P = 0.69		P = 0.83		P = 0.45
≤ 30	23.19 ± 2.62		4.71 ± 0.50		4.48 ± 0.78		4.67 ± 0.54		4.68 ± 0.56		4.64 ± 0.66
31–40	23.55 ± 2.37		4.72 ± 0.51		4.61 ± 0.63		4.74 ± 0.48		4.73 ± 0.49		4.73 ± 0.52
41–50	23.46 ± 2.49		4.70 ± 0.52		4.58 ± 0.64		4.71 ± 0.55		4.73 ± 0.54		4.73 ± 0.57
51–60	23.36 ± 2.41		4.71 ± 0.51		4.58 ± 0.67		4.72 ± 0.50		4.71 ± 0.52		4.70 ± 0.52
>60	23.50 ± 2.51		4.73 ± 0.52		4.67 ± 0.64		4.70 ± 0.54		4.73 ± 0.51		4.71 ± 0.53
Educational level^b		P = 0.03		P = 0.02		P = 0.01		P < 0.01		P = 0.03		P = 0.02
Elementary school	22.98 ± 2.50		4.64 ± 0.54		4.47 ± 0.64		4.59 ± 0.58		4.63 ± 0.54		4.63 ± 0.55
Middle school	23.37 ± 2.50		4.69 ± 0.51		4.55 ± 0.71		4.71 ± 0.51		4.70 ± 0.54		4.70 ± 0.56
High school	23.56 ± 2.54		4.72 ± 0.53		4.63 ± 0.61		4.75 ± 0.46		4.75 ± 0.51		4.74 ± 0.51
College	23.61 ± 2.49		4.74 ± 0.50		4.63 ± 0.64		4.76 ± 0.51		4.74 ± 0.55		4.72 ± 0.61
Graduate education	24.44 ± 1.35		4.89 ± 0.30		4.82 ± 0.38		4.89 ± 0.30		4.86 ± 0.35		4.96 ± 0.18
Relationship with patients^b		P = 0.32		P = 0.23		P = 0.21		P = 0.74		P = 0.37		P = 0.38
Parents	23.42 ± 2.35		4.70 ± 0.50		4.55 ± 0.66		4.71 ± 0.50		4.73 ± 0.49		4.72 ± 0.48
Spouses	23.44 ± 2.58		4.71 ± 0.53		4.59 ± 0.69		4.72 ± 0.52		4.72 ± 0.54		4.69 ± 0.60
Offspring	23.32 ± 2.89		4.68 ± 0.59		4.57 ± 0.72		4.69 ± 0.59		4.68 ± 0.58		4.68 ± 0.65
Sibling	23.45 ± 2.31		4.71 ± 0.49		4.58 ± 0.63		4.72 ± 0.54		4.71 ± 0.55		4.72 ± 0.59
Others	23.89 ± 1.99		4.81 ± 0.38		4.71 ± 0.50		4.77 ± 0.43		4.80 ± 0.43		4.79 ± 0.44
Insurance-pay^a		P = 0.58		P = 0.39		P = 0.14		P = 0.77		P = 0.85		P = 0.84
Yes	23.47 ± 2.44		4.72 ± 0.51		4.59 ± 0.64		4.72 ± 0.51		4.72 ± 0.53		4.71 ± 0.56
No	23.39 ± 2.55		4.69 ± 0.53		4.54 ± 0.73		4.71 ± 0.54		4.72 ± 0.51		4.72 ± 0.52
Frist time of psychiatric hospitalization^a		P = 0.21		P = 0.11		P = 0.11		P = 0.82		P = 0.47		P = 0.18
Yes	23.37 ± 2.63		4.69 ± 0.55		4.55 ± 0.71		4.71 ± 0.53		4.71 ± 0.53		4.69 ± 0.58
No	23.52 ± 2.33		4.73 ± 0.48		4.60 ± 0.62		4.72 ± 0.51		4.73 ± 0.52		4.73 ± 0.53
Involuntary admission^a		P = 0.27		P = 0.56		P = 0.83		P = 0.23		P = 0.10		P = 0.16
Yes	23.52 ± 2.50		4.72 ± 0.52		4.58 ± 0.68		4.73 ± 0.53		4.74 ± 0.50		4.73 ± 0.55
No	23.39 ± 2.44		4.70 ± 0.50		4.58 ± 0.64		4.70 ± 0.53		4.70 ± 0.54		4.69 ± 0.55
Diagnosis^b		P = 0.30		P = 0.66		P = 0.55		P = 0.76		P = 0.20		P = 0.04
Schizophrenia and related disorders	23.47 ± 2.39		4.72 ± 0.50		4.58 ± 0.65		4.71 ± 0.51		4.72 ± 0.49		4.72 ± 0.53
Mood disorder	23.55 ± 2.25		4.71 ± 0.48		4.60 ± 0.65		4.73 ± 0.48		4.74 ± 0.46		4.75 ± 0.47
Others diagnosis	23.29 ± 2.88		4.69 ± 0.57		4.55 ± 0.71		4.70 ± 0.60		4.68 ± 0.65		4.65 ± 0.70
Treatment response^b		P < 0.01		P = 0.01		P = 0.06		P < 0.01		P = 0.03		P < 0.01
Marked improvement	23.62 ± 2.36		4.74 ± 0.48		4.61 ± 0.65		4.76 ± 0.47		4.75 ± 0.50		4.75 ± 0.53
Improvement	23.16 ± 2.63		4.66 ± 0.55		4.52 ± 0.68		4.64 ± 0.59		4.67 ± 0.56		4.64 ± 0.60
Somewhat improvement	23.07 ± 2.28		4.61 ± 0.48		4.43 ± 0.63		4.62 ± 0.53		4.65 ± 0.46		4.55 ± 0.43
No change or worse	22.45 ± 1.01		4.46 ± 0.43		4.37 ± 0.49		4.57 ± 0.52		4.58 ± 0.33		4.52 ± 0.55
Length of stay (days)^b		P = 0.59		P = 0.44		P = 0.47		P = 0.53		P = 0.67		P = 0.63
≤ 20	23.53 ± 2.46		4.74 ± 0.48		4.62 ± 0.64		4.73 ± 0.52		4.72 ± 0.57		4.71 ± 0.58
21–40	23.50 ± 2.52		4.71 ± 0.53		4.58 ± 0.67		4.73 ± 0.52		4.74 ± 0.51		4.73 ± 0.55
41–60	23.41 ± 2.21		4.69 ± 0.49		4.56 ± 0.63		4.69 ± 0.51		4.72 ± 0.47		4.72 ± 0.51
>60	23.31 ± 2.58		4.69 ± 0.54		4.54 ± 0.70		4.69 ± 0.52		4.69 ± 0.53		4.68 ± 0.57
GAF at admission^b		P = 0.85		P = 0.70		P = 0.88		P = 0.72		P = 0.89		P = 0.66
≤ 20	23.53 ± 2.33		4.74 ± 0.46		4.56 ± 0.68		4.75 ± 0.46		4.74 ± 0.50		4.72 ± 0.55
21–40	23.55 ± 2.41		4.73 ± 0.51		4.61 ± 0.64		4.72 ± 0.52		4.73 ± 0.48		4.74 ± 0.51
41–60	23.39 ± 2.63		4.69 ± 0.55		4.57 ± 0.69		4.70 ± 0.54		4.71 ± 0.56		4.69 ± 0.59
>60	23.42 ± 2.30		4.71 ± 0.48		4.56 ± 0.62		4.70 ± 0.55		4.71 ± 0.51		4.71 ± 0.53
ECT treatment^a		P = 0.38		P = 0.71		P = 0.14		P = 0.25		P = 0.64		P = 0.74
0	23.48 ± 2.46		4.71 ± 0.51		4.59 ± 0.66		4.72 ± 0.52		4.72 ± 0.52		4.71 ± 0.56
≥1	23.32 ± 2.51		4.70 ± 0.52		4.52 ± 0.69		4.68 ± 0.54		4.70 ± 0.51		4.70 ± 0.52
Total payment (RMBs)^b		P = 0.10		P = 0.07		P = 0.04		P = 0.53		P < 0.01		P = 0.24
≤ 10,000	23.64 ± 2.25		4.74 ± 0.48		4.64 ± 0.59		4.74 ± 0.49		4.75 ± 0.49		4.74 ± 0.52
10,001–20,000	23.26 ± 2.59		4.67 ± 0.54		4.55 ± 0.69		4.69 ± 0.53		4.66 ± 0.57		4.67 ± 0.57
20,001–30,000	23.47 ± 2.38		4.72 ± 0.51		4.51 ± 0.70		4.71 ± 0.51		4.77 ± 0.46		4.73 ± 0.54
>30,000	23.49 ± 2.64		4.73 ± 0.53		4.59 ± 0.68		4.72 ± 0.56		4.72 ± 0.54		4.72 ± 0.59
Self-payment (RMBs)^b		P < 0.01		P < 0.01		P < 0.01		P < 0.01		P = 0.01		P < 0.01
≤ 5000	23.79 ± 3.30		4.78 ± 0.46		4.64 ± 0.58		4.78 ± 0.46		4.77 ± 0.48		4.76 ± 0.52
5001–10,000	23.73 ± 2.24		4.73 ± 0.48		4.62 ± 0.64		4.73 ± 0.49		4.73 ± 0.51		4.74 ± 0.52
10,001–20,000	23.59 ± 2.27		4.63 ± 0.52		4.40 ± 0.87		4.63 ± 0.55		4.69 ± 0.46		4.67 ± 0.48
>20,000	23.03 ± 2.47		4.58 ± 0.66		4.40 ± 0.77		4.61 ± 0.69		4.62 ± 0.66		4.56 ± 0.75
Number of Psychologic treatment per day^b		P < 0.01		P < 0.01		P < 0.01		P = 0.09		P = 0.02		P < 0.01
≤ 0.4	23.28 ± 2.69		4.68 ± 0.56		4.53 ± 0.71		4.69 ± 0.56		4.69 ± 0.56		4.67 ± 0.59
0.5–1.0	23.65 ± 2.14		4.74 ± 0.46		4.62 ± 0.68		4.73 ± 0.48		4.74 ± 0.48		4.76 ± 0.48
>1.0	23.83 ± 2.12		4.81 ± 0.40		4.65 ± 0.56		4.80 ± 0.42		4.82 ± 0.40		4.78 ± 0.59

^at test; ^bANOVA

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