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Table 4 Differences in patient feedback scores based on their previous contact with the service, gender, living situation and inpatient or outpatient status at the time of the assessment

From: Community based telepsychiatry service for older adults residing in a rural and remote region- utilization pattern and satisfaction among stakeholders

Questionsa

Prior telepsychiatry contact with the service

Gender

Living Situation

Status at the time of the assessment

Yes = 23 Mean, SD

No = 28 Mean, SD

U, 2 tailed P value

Male= 17 Mean, SD

Female = 34 Mean, SD

U, 2 tailed P value

Independent living = 41 Mean, SD

Nursing Home = 10 Mean, SD

U, 2 tailed P value

Inpatient = 14 Mean, SD

Outpatient = 37 Mean, SD

U, 2 tailed P value

Q 1

4.30, 0.765

4.0, 1.054

275.5, 0.339

4.24, 0.831

4.09, 0.996

271.0, 0.696

4.15, 1.014

4.10, 0.568

174.5, 0.432

3.64, 1.324

4.32, 0.784

163.0, 0.028*

Q 2

4.30, 0.765

4.07, 0.663

253.5, 0.150

4.12, 0.781

4.21, 0.687

270.0, 0.674

4.22, 0.759

4.00, 0.471

160.5, 0.242

4.07, 0.616

4.22, 0.750

222.0, 0.386

Q 3

4.43, 0.507

4.39, 0.685

319.0, 0.948

4.41, 0.507

4.41, 0.657

277.0, 0.783

4.41, 0.631

4.40, 0.516

195.0, 0.786

4.36, 0.497

4.43, 0.647

230.0, 0.483

Q 4

4.26, 0.689

4.21, 0.876

321.0, 0.983

4.06, 0.966

4.32, 0.684

246.5, 0.337

4.20, 0.843

4.40, 0.516

186.0, 0.612

3.71, 1.139

4.43, 0.502

160.5, 0.019*

Q 5

3.83, 1.072

4.14, 0.932

269.0, 0.279

4.24, 0.664

3.88, 1.122

253.5, 0.444

4.07, 0.985

3.70, 1.059

160.0, 0.249

3.93, 1.141

4.03, 0.957

252.0, 0.873

Q 6

4.17, 0.937

4.21, 0.630

307.0, 0.755

4.29, 0.588

4.15, 0.857

274.0 0.742

4.27, 0.708

3.90, 0.994

162.5, 0.268

3.93, 0.829

4.30, 0.740

192.5, 0.123

Q 7

4.26, 0.752

4.18, 0.819

307.5, 0.759

4.18, 0.728

4.24, 0.819

268.0 0.639

4.22, 0.822

4.20, 0.632

189.5, 0.681

3.86, 0.949

4.35, 0.676

181.5, 0.067

Q 8

3.87, 0.869

3.93, 0.813

309.5, 0.801

3.88, 0.781

3.91, 0.866

276.5 0.790

3.93, 0.848

3.80, 0.789

183.0, 0.579

3.86, 0.770

3.92, 0.862

242.5, 0.711

Q 9

4.00, 0.798

3.79, 0.738

269.5, 0.276

3.82, 0.728

3.91, 0.793

261.5 0.547

3.90, 0.800

3.80, 0.632

185.0, 0.603

4.00, 0.679

3.84, 0.800

234.0, 0.563

Q 10

4.13, 0.757

4.14, 0.756

319.5, 0.958

4.24, 0.562

4.09, 0.830

272.0 0.705

4.17, 0.771

4.00, 0.667

171.0, 0.368

4.07, 0.616

4.16, 0.800

229.0, 0.480

Q 11

4.17, 0.650

3.89, 0.916

271.0, 0.299

4.00, 0.707

4.03, 0.870

273.5 0.739

4.05, 0.835

3.90, 0.738

178.0, 0.491

3.71, 0.681

4.14, 0.787

186.0, 0.097

Q 12

4.22, 0.600

3.96, 0.999

293.0, 0.537

4.00, 0.935

4.12, 0.808

271.5 0.694

4.10, 0.889

4.00, 0.667

176.0, 0.439

3.86, 0.770

4.16, 0.866

194.5, 0.126

  1. *2 tailed p value significance < 0.05; U: Mann Whitney U test statistics
  2. aFeedback Questions: Q1:The waiting period for the consultation was satisfactory, Q2: Sufficient explanation was provided regarding the process,Q3: My privacy and confidentiality was respected, Q4: I was able to see clearly, Q5: I was able to hear clearly, Q6:I was able to express myself adequately using this mode of assessment, Q7: I felt comfortable discussing my problems using this mode of assessment, Q8: The assessment addressed my needs, Q9: The recommendations made were useful, Q10: I am satisfied with the consultation, Q11: I would prefer to use it again, Q12.I would recommend it to others