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Table 6 Barriers and facilitators to delivery of systematic communication, coaching and supervision

From: Refining a model of collaborative care for people with a diagnosis of bipolar, schizophrenia or other psychoses in England: a qualitative formative evaluation

Barriers Facilitators
Systematic communication
 • Primary care service difficult to access
 • Care partner passive approach
 • Lack of support for care partner
 • Lack of service user interest
• Primary care service hospitable
• Care partner pro-active and flexible approach
• Care partner seeks support
• Service user motivated to access support
Coaching and goal setting
 • Beliefs unsupportive of goal setting
 • Coaching incongruent with care partner style
 • Lack of supervision in use of coaching
 • Service user not motivated to change
• Goal setting valued
• Coaching congruent with care partner style
• Availability of supervision in use of coaching
• Service users motivated to change
Supervision
 • Lack of supervisor availability
 • Lack of supervisor understanding of model
 • Lack of awareness of need for change in care partner’s practice
• Supervisor makes themselves available
• Supervisor understands model
• Awareness of need to support care partner’s development