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Table 4 Theme one – contrasting perspectives of staff and patients about having a connection

From: ‘We’re here to listen and help them as well’: a qualitative study of staff and Indigenous patient perceptions about participating in social and emotional wellbeing research at primary healthcare services

Explanation of having a connection Staff perspective Patients’ perspective
Between staff and patients, including shared cultural background – Some staff perceived that patients may be concerned about confidentiality due to connections, and therefore may not participate or be willing to have SEWB discussions
– Some staff were surprised that their connections encouraged patients to participate
– Some staff perceived their connections with patients established trust, which facilitated participation
Patients reported connections made them comfortable to participate and have SEWB discussions (through established trust and/or shared cultural background)
  1. Abbreviations: SEWB Social and emotional wellbeing