|1. Making sense of the knowledge provided by mental health professionals and PSWs||1.1 Empathic understanding is more important than sharing knowledge.|
1.2 Knowledge about mood change, medication, and remaining hopeful.
|2. Critical perspectives on technical and expert-by-experience knowledge||2.1 When the role of PSWs was not clear or the PSWs were inexperienced, expert-by-experience knowledge was less helpful.|
2.2 Technical and expert-by-experience knowledge were different but somewhat related.
|3. It is more than mere knowledge transfer||Role-modeling speaks louder.|