Table 2 Satisfaction with the CLP service
From: Quality assessment of a consultation-liaison psychiatry service
To a very large degree | To a large degree | To some degree | Low degree or Not at all | p | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Inpatient | Outpatient | Inpatient | Outpatient | Inpatient | Outpatient | Inpatient | Outpatient | Inpatient | Outpatient | ||||||||||||||
n | % | n | % | n | % | n | % | n | % | n | % | n | % | n | % | 1qrt | median | 3qrt | 1qrt | median | 3qrt | ||
Referral process | 6 | 7 | 7 | 18 | 45 | 52 | 22 | 55 | 28 | 33 | 9 | 22 | 7 | 8 | < 3 | NA | 0,025 | 4,00 | 4,00 | 3,00 | 4,00 | 4,00 | 3,50 |
Relevant timeframe | 34 | 34 | 18 | 49 | 57 | 56 | 19 | 51 | 7 | 7 | 0 | 0 | 3 | 3 | 0 | 0 | 0,410 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 4,00 |
Accessibility | 19 | 21 | 14 | 38 | 46 | 51 | 18 | 49 | 22 | 24 | 3 | 8 | 3 | 3 | < 3 | NA | 0,121 | 4,00 | 4,00 | 3,00 | 5,00 | 4,00 | 4,00 |
Information provided after the assessment | 44 | 42 | 47 | 45 | 9 | 9 | 5 | 5 | 5,00 | 4,00 | 4,00 | ||||||||||||
Matching the referrer’s or patient’s needs | 26 | 28 | 17 | 47 | 41 | 44 | 17 | 47 | 25 | 27 | < 3 | NA | < 3 | NA | 0 | 0 | 0,051 | 5,00 | 4,00 | 3,00 | 5,00 | 4,00 | 4,00 |
Improved mental state | 28 | 29 | 18 | 44 | 40 | 42 | 21 | 51 | 26 | 27 | < 3 | NA | < 3 | NA | 0 | 0 | 0,000 | 5,00 | 4,00 | 3,00 | 5,00 | 4,00 | 4,00 |
Improved compliance | 26 | 25 | 21 | 54 | 52 | 51 | 15 | 38 | 21 | 21 | 3 | 8 | 3 | 3 | 0 | 0 | 0,036 | 4,75 | 4,00 | 4,00 | 5,00 | 5,00 | 4,00 |
Ease of treatment | 37 | 36 | 23 | 61 | 41 | 39 | 12 | 32 | 23 | 22 | 3 | 8 | 3 | 3 | 0 | 0 | 0,103 | 5,00 | 4,00 | 3,75 | 5,00 | 5,00 | 4,00 |
Service quality | 53 | 60 | 31 | 78 | 27 | 30 | 9 | 22 | 7 | 8 | 0 | 0 | < 3 | NA | 0 | 0 | 0,002 | 5,00 | 5,00 | 4,00 | 5,00 | 5,00 | 5,00 |
Referrers perceived need | 69 | 67 | 35 | 83 | 29 | 28 | 5 | 12 | 5 | 5 | < 3 | NA | 0 | 0 | 0 | 0 | 0,035 | 5,00 | 5,00 | 4,00 | 5,00 | 5,00 | 5,00 |
Overall satisfaction | 62 | 58 | 36 | 88 | 39 | 36 | 5 | 12 | 4 | 4 | 0 | 0 | < 3 | NA | 0 | 0 | 0,006 | 5,00 | 5,00 | 4,00 | 5,00 | 5,00 | 5,00 |
Adequate | Unsatisfactory | Very unsatisfactory | |||||||||||||||||||||
Perceived extent | 86 | 85 | 34 | 87 | 13 | 13 | 5 | 13 | < 3 | < 3 | 0 | 0 | 0,787 | 5,00 | 5,00 | 4,00 | 5,00 | 5,00 | 5,00 | ||||