Table 3 Differences in satisfaction between physicians and nurses
From: Quality assessment of a consultation-liaison psychiatry service
To a very large degree | To a large degree | To some degree | Low degree or Not at all | p | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Physicians | Nurses | Physicians | Nurses | Physicians | Nurses | Physicians | Nurses | Physicians | Nurse | ||||||||||||||
n | % | n | % | n | % | n | % | n | % | n | % | n | % | n | % | 1qrt | median | 3qrt | 1qrt | median | 3qrt | ||
Referral process | 12 | 15 | < 3 | NA | 46 | 58 | 20 | 43 | 18 | 23 | 19 | 41 | 3 | 4 | 5 | 11 | < 0.001 | 4,00 | 4,00 | 3,00 | 4,00 | 3,00 | 3,00 |
Relevant timeframe | 38 | 46 | 14 | 25 | 43 | 52 | 32 | 58 | 0 | 0 | 7 | 13 | < 3 | NA | < 3 | NA | < 0.001 | 5,00 | 4,00 | 4,00 | 4,50 | 4,00 | 4,00 |
Accessibility | 28 | 36 | 5 | 11 | 37 | 47 | 26 | 55 | 11 | 14 | 14 | 30 | < 3 | NA | < 3 | NA | < 0.001 | 5,00 | 4,00 | 4,00 | 4,00 | 4,00 | 3,00 |
Information provided after the assessment | 26 | 50 | 18 | 35 | 22 | 42 | 24 | 46 | < 3 | NA | 7 | 13 | < 3 | NA | 3 | 6 | 0,100 | 5,00 | 4,50 | 4,00 | 5,00 | 4,00 | 4,00 |
Matching the referrer’s or patient’s needs | 36 | 43 | 7 | 14 | 37 | 45 | 21 | 43 | 8 | 10 | 19 | 39 | < 3 | NA | < 3 | NA | < 0.001 | 5,00 | 4,00 | 4,00 | 4,00 | 4,00 | 3,00 |
Improved mental state | 35 | 43 | 11 | 20 | 41 | 50 | 19 | 35 | 4 | 5 | 23 | 42 | < 3 | NA | < 3 | NA | < 0.001 | 5,00 | 4,00 | 4,00 | 4,00 | 4,00 | 3,00 |
Improved compliance | 37 | 44 | 10 | 18 | 41 | 48 | 25 | 45 | 5 | 6 | 19 | 34 | < 3 | NA | < 3 | NA | < 0.001 | 5,00 | 4,00 | 4,00 | 4,00 | 4,00 | 3,00 |
Ease of treatment | 46 | 54 | 14 | 25 | 28 | 33 | 25 | 44 | 9 | 11 | 16 | 28 | < 3 | NA | < 3 | NA | < 0.001 | 5,00 | 5,00 | 4,00 | 4,00 | 4,00 | 3,00 |
Service quality | 62 | 75 | 22 | 49 | 17 | 20 | 18 | 40 | < 3 | NA | 5 | 11 | < 3 | NA | 0 | 0 | < 0.001 | 5,00 | 5,00 | 5,00 | 5,00 | 4,00 | 4,00 |
Referrers perceived need | 72 | 84 | 31 | 54 | 12 | 14 | 22 | 39 | < 3 | NA | 4 | 7 | 0 | 0 | 0 | 0 | < 0.001 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | 4,00 |
Overall satisfaction | 72 | 82 | 25 | 40 | 12 | 14 | 32 | 52 | < 3 | NA | 3 | 5 | < 3 | NA | < 3 | NA | < 0.001 | 5,00 | 5,00 | 5,00 | 5,00 | 4,00 | 4,00 |
Adequate | Unsatisfactory | Very unsatisfactory | |||||||||||||||||||||
Perceived extent | 74 | 89 | 45 | 83 | 9 | 11 | 9 | 17 | 0 | 0 | 0 | 0 | 0,062 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | 4,00 | ||||