Table 4 Differences in satisfaction among responses from units receiving both inpatient and outpatient CLP services vs. units only receiving inpatient service
From: Quality assessment of a consultation-liaison psychiatry service
To a very large degree | To a large degree | To some degree | Low degree or Not at all | p | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Received service | Received service | Received service | Received service | In-& outpatient | Only inpatient | ||||||||||||||||||
In-&outpatient | Only inpatient | In-&outpatient | Only inpatient | In-&outpatient | Only inpatient | In-&outpatient | Only inpatient | ||||||||||||||||
n | % | N | % | n | % | n | % | n | % | n | % | n | % | n | % | 1qrt | median | 3qrt | 1qrt | median | 3qrt | ||
Referral process | 4 | 8 | < 3 | NA | 26 | 52 | 19 | 53 | 17 | 34 | 11 | 31 | 3 | 6 | 4 | 11 | 0,610 | 4,00 | 4,00 | 3,00 | 4,00 | 4,00 | 3,00 |
Relevant timeframe | 21 | 37 | 13 | 30 | 34 | 60 | 23 | 52 | < 3 | NA | 5 | 11 | 0 | NA | 3 | 7 | 0,084 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 4,00 |
Accessibility | 13 | 26 | 6 | 15 | 27 | 54 | 19 | 48 | 10 | 20 | 12 | 30 | 0 | 0 | 3 | 8 | 0,258 | 4,75 | 4,00 | 4,00 | 4,00 | 4,00 | 3,00 |
Information provided after the assessment | 28 | 47 | 16 | 35 | 28 | 47 | 19 | 41 | < 3 | NA | 7 | 15 | < 3 | < 6% | 4 | 9 | 0,025 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 4,00 |
Matching the referrer’s or patient’s needs | 17 | 31 | 9 | 22 | 23 | 42 | 18 | 44 | 13 | 24 | 12 | 29 | < 3 | 4 | < 3 | NA | 0,285 | 5,00 | 4,00 | 3,25 | 4,00 | 4,00 | 3,00 |
Improved mental state | 17 | 31 | 11 | 26 | 22 | 41 | 18 | 43 | 15 | 28 | 11 | 26 | 0 | 0 | < 3 | NA | 0,548 | 5,00 | 4,00 | 3,00 | 4,75 | 4,00 | 3,00 |
Improved compliance | 16 | 27 | 10 | 23 | 29 | 49 | 23 | 52 | 12 | 20 | 9 | 20 | < 3 | NA | < 3 | NA | 0,309 | 5,00 | 4,00 | 4,00 | 4,00 | 4,00 | 3,75 |
Ease of treatment | 22 | 38 | 15 | 33 | 22 | 38 | 19 | 41 | 14 | 24 | 9 | 20 | 0 | 0 | 3 | 7 | 0,295 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 3,25 |
Service quality | 34 | 69 | 19 | 48 | 11 | 22 | 16 | 40 | 4 | 8 | 3 | 8 | 0 | 0 | < 3 | 5 | 0,199 | 5,00 | 5,00 | 4,00 | 5,00 | 4,00 | 4,00 |
Referrers perceived need | 41 | 72 | 28 | 60 | 14 | 25 | 15 | 32 | < 3 | NA | 4 | 9 | 0 | 0 | 0 | 0 | 0,326 | 5,00 | 5,00 | 4,00 | 5,00 | 5,00 | 4,00 |
Overall satisfaction | 37 | 62 | 25 | 53 | 21 | 35 | 18 | 38 | < 3 | NA | < 3 | NA | 0 | 0 | < 3 | NA | 0,109 | 5,00 | 5,00 | 4,00 | 5,00 | 5,00 | 4,00 |
Adequate | Unsatisfactory | Very unsatisfactory | |||||||||||||||||||||
Perceived extent | 49 | 89 | 37 | 80 | 4 | 7 | 9 | 20 | 2 | 4 | 0 | 0 | 0,251 | 5,00 | 5,00 | 4,00 | 5,00 | 5,00 | 4,00 | ||||