Table 5 Differences in satisfaction between healthcare professionals already working before versus employed after the CLP service was established
From: Quality assessment of a consultation-liaison psychiatry service
To a very large degree | To a large degree | To some degree | Low degree or Not at all | p | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Employed | Employed | Employed | Employed | Employed before | Employed after | ||||||||||||||||||
Before | After | Before | After | Before | After | Before | After | ||||||||||||||||
n | % | n | % | n | % | n | % | n | % | n | % | n | % | n | % | 1qrt | median | 3qrt | 1qrt | median | 3qrt | ||
Referral process | 11 | 13 | < 3 | NA | 47 | 55 | 20 | 51 | 22 | 26 | 15 | 38 | 6 | 7 | < 3 | NA | 0,501 | 4,00 | 4,00 | 3,00 | 4,00 | 4,00 | 3,00 |
Relevant timeframe | 41 | 45 | 11 | 23 | 45 | 49 | 31 | 66 | 4 | 4 | 3 | 6 | < 3 | NA | < 3 | NA | 0,036 | 5,00 | 4,00 | 4,00 | 4,00 | 4,00 | 4,00 |
Accessibility | 27 | 32 | 6 | 15 | 40 | 47 | 24 | 59 | 16 | 19 | 9 | 22 | < 3 | NA | < 3 | NA | 0,247 | 5,00 | 4,00 | 4,00 | 4,00 | 4,00 | 3,00 |
Information provided after the assessment | 32 | 49 | 12 | 30 | 29 | 45 | 18 | 45 | 4 | 6 | 5 | 12 | 0 | 0 | 5 | 12 | 0,019 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 3,75 |
Matching the referrer’s or patient’s needs | 35 | 40 | 8 | 19 | 39 | 45 | 19 | 44 | 13 | 15 | 14 | 33 | 0 | 0 | 2 | NA | 0,016 | 5,00 | 4,00 | 4,00 | 4,00 | 4,00 | 3,00 |
Improved mental state | 34 | 37 | 12 | 27 | 46 | 50 | 15 | 34 | 12 | 13 | 15 | 34 | 0 | 0 | 2 | NA | 0,014 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 3,00 |
Improved compliance | 36 | 38 | 11 | 24 | 47 | 49 | 20 | 43 | 12 | 13 | 12 | 26 | 0 | 0 | 3 | 7 | 0,035 | 5,00 | 4,00 | 4,00 | 4,00 | 4,00 | 3,00 |
Ease of treatment | 46 | 48 | 14 | 30 | 39 | 41 | 14 | 30 | 10 | 11 | 16 | 34 | 0 | 0 | 3 | 6 | 0,001 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 3,00 |
Service quality | 70 | 74 | 14 | 40 | 21 | 22 | 15 | 43 | 3 | 3 | 4 | 11 | 0 | 0 | < 3 | NA | < 0.001 | 5,00 | 5,00 | 4,25 | 5,00 | 4,00 | 4,00 |
Referrers perceived need | 78 | 77 | 26 | 60 | 20 | 20 | 14 | 33 | 3 | 3 | 3 | 7 | 0 | 0 | 0 | 0 | 0,008 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | 4,00 |
Overall satisfaction | 76 | 75 | 22 | 46 | 23 | 23 | 21 | 44 | < 3 | NA | 3 | 6 | 0 | 0 | < 3 | NA | 0,001 | 5,00 | 5,00 | 5,00 | 5,00 | 4,00 | 4,00 |
Adequate | Unsatisfactory | Very unsatisfactory | |||||||||||||||||||||
Perceived extent | 83 | 86 | 37 | 84 | 13 | 14 | 5 | 11 | 0 | 0 | < 3 | NA | 0,336 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | ||||