Table 6 Differences in satisfaction between groups divided on the basis of their number of patients assessed and treated by the CLP unit
From: Quality assessment of a consultation-liaison psychiatry service
To a very large degree | To a large degree | To some degree | Low degree or Not at all | p | ||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Patients, N | Patients, N | Patients, N | Patients, N | Patients, N | Patients, N | Patients, N | ||||||||||||||||||||||||||||
0–5 | 6–10 | > 10 | 0–5 | 6–10 | > 10 | 0–5 | 6–10 | > 10 | 0–5 | 6–10 | > 10 | 0–5 | 6–10 | > 10 | ||||||||||||||||||||
n | % | n | % | n | % | n | % | n | % | n | % | n | % | n | % | n | % | n | % | n | % | n | % | 1qrt | median | 3qrt | 1qrt | median | 3qrt | 1qrt | median | 3qrt | ||
Referral process | < 3 | NA | 3 | 8 | 8 | 12 | 7 | 35 | 16 | 41 | 44 | 66 | 9 | 45 | 18 | 46 | 10 | 15 | < 3 | NA | < 3 | NA | 5 | 7 | < 0.001 | 4,00 | 3,00 | 3,00 | 4,00 | 3,50 | 3,00 | 4,00 | 4,00 | 4,00 |
Relevant timeframe | 5 | 18 | 15 | 36 | 32 | 44 | 19 | 68 | 23 | 55 | 34 | 47 | < 3 | NA | < 3 | NA | 4 | 6 | < 3 | NA | < 3 | NA | < 3 | NA | < 0.001 | 4,00 | 4,00 | 4,00 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 4,00 |
Accessibility | 4 | 14 | 12 | 33 | 17 | 27 | 17 | 61 | 16 | 44 | 31 | 48 | 5 | 18 | 6 | 17 | 14 | 22 | < 3 | NA | < 3 | NA | < 3 | NA | 0,509 | 4,00 | 4,00 | 4,00 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 3,75 |
Information provided after the assessment | 3 | 12 | 12 | 46 | 29 | 52 | 13 | 52 | 12 | 46 | 22 | 39 | 6 | 24 | 0 | 0 | 3 | 5 | < 3 | NA | < 3 | NA | < 3 | NA | < 0.001 | 4,00 | 4,00 | 3,00 | 5,00 | 4,00 | 4,00 | 5,00 | 5,00 | 4,00 |
Matching the referrer’s or patient’s needs | 4 | 17 | 12 | 30 | 27 | 40 | 13 | 54 | 22 | 55 | 23 | 34 | 5 | 21 | 6 | 15 | 16 | 24 | < 3 | NA | 0 | 0 | < 3 | NA | 0,001 | 4,00 | 4,00 | 3,50 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 3,50 |
Improved mental state | 7 | 26 | 16 | 40 | 23 | 32 | 12 | 44 | 15 | 38 | 34 | 48 | 6 | 22 | 9 | 22 | 12 | 17 | < 3 | NA | 0 | 0 | < 3 | NA | 0,016 | 4,75 | 4,00 | 3,25 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 4,00 |
Improved compliance | 5 | 17 | 14 | 35 | 28 | 38 | 16 | 55 | 21 | 52 | 30 | 41 | 6 | 21 | 5 | 12 | 13 | 18 | < 3 | NA | 0 | 0 | < 3 | NA | 0,009 | 4,00 | 4,00 | 3,75 | 5,00 | 4,00 | 4,00 | 5,00 | 4,00 | 4,00 |
Ease of treatment | 8 | 26 | 19 | 50 | 33 | 45 | 9 | 29 | 16 | 42 | 28 | 38 | 12 | 39 | 3 | 8 | 11 | 15 | < 3 | NA | 0 | 0 | < 3 | NA | 0,001 | 4,75 | 4,00 | 3,00 | 5,00 | 4,50 | 4,00 | 5,00 | 4,00 | 4,00 |
Service quality | 9 | 33 | 30 | 79 | 45 | 70 | 11 | 41 | 8 | 21 | 17 | 27 | 5 | 19 | 0 | 0 | < 3 | NA | < 3 | NA | 0 | 0 | 0 | 0 | < 0.001 | 5,00 | 4,00 | 4,00 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | 4,00 |
Referrers perceived need | 14 | 45 | 35 | 90 | 55 | 74 | 15 | 48 | 4 | 10 | 15 | 20 | < 3 | NA | 0 | 0 | 4 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0,001 | 5,00 | 4,00 | 4,00 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | 4,25 |
Overall satisfaction | 13 | 39 | 31 | 74 | 54 | 71 | 15 | 45 | 9 | 21 | 20 | 26 | < 3 | NA | < 3 | NA | 0 | 0 | < 3 | NA | 0 | 0 | < 3 | NA | < 0.001 | 5,00 | 4,00 | 4,00 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | 4,00 |
Adequate | Unsatisfactory | Very unsatisfactory | ||||||||||||||||||||||||||||||||
Perceived extent | 21 | 81 | 35 | 88 | 64 | 86 | 5 | 19 | 5 | 13 | 8 | 10 | 0 | 0 | 0 | 0 | < 3 | NA | 0,001 | 5,00 | 5,00 | 2,00 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | 5,00 | ||||||