Table 1 Frequency of scores for each individual item
| Â | Frequency distribution (%) | |||||
|---|---|---|---|---|---|---|
Answer | 1 | 2 | 3 | 4 | Unanswered items (%) | n |
Item 1: Rating quality of service | 18 (5.3) | 78 (23.0) | 134 (39.6) | 108 (32.0) | 0 (0) | 338 |
Item 2: Kind of service wanted | 15 (4.4) | 74 (21.9) | 162 (47.9) | 87 (25.7) | 0 (0) | 338 |
Item 3: Met needs | 39 (11.6) | 82 (24.3) | 143 (42.4) | 73 (21.7) | 1 (0.3) | 337 |
Item 4: Recommend to a friend | 14 (4.2) | 30 (8.9) | 165 (49.0) | 128 (38.0) | 1 (0.3) | 337 |
Item 5: Amount of help | 34 (10.1) | 84 (25.1) | 120 (35.8) | 97 (29.0) | 3 (0.9) | 335 |
Item 6: Improvement in self-efficacy | 10 (3.0) | 84 (25.1) | 123 (36.8) | 117 (35.0) | 4 (1.2) | 334 |
Item 7: Overall satisfaction | 21 (6.3) | 76 (22.8) | 131 (39.2) | 106 (31.7) | 4 (1.2) | 334 |
Item 8: Come back | 10 (3.0) | 55 (16.6) | 147 (44.4) | 119 (36.0) | 7 (2.1) | 331 |