Table 2 Descriptive statistics and factor loadings of individual items of the Norwegian CSQ-8
Items | M | SE | Factor 1 loadings |
|---|---|---|---|
Item 1. Rating quality of service | 2.98 | 0.88 | 0.866 |
Item 2. Kind of service wanted | 2.95 | 0.80 | 0.884 |
Item 3. Met needs | 2.74 | 0.93 | 0.870 |
Item 4. Recommend to a friend | 3.21 | 0.77 | 0.842 |
Item 5. Amount of help | 2.84 | 0.96 | 0.833 |
Item 6. Improvement in self-efficacy | 3.04 | 0.85 | 0.833 |
Item 7. Overall satisfaction | 2.96 | 0.89 | 0.937 |
Item 8. Come back | 3.13 | 0.79 | 0.814 |
Total score | 23.67 | 6.08 | Â |