A digital Norwegian version of the client satisfaction questionnaire 8: factor validity and internal reliability in outpatient mental health care

Table 4 Internal reliability of the Norwegian CSQ-8 (N = 338)

	Cronbach’s alpha = 0.95
Item	Corrected Item-Total Correlation	Cronbach’s Alpha if Item Deleted
1. Quality of service	0.82	0.94
2. Kind of service wanted	0.84	0.94
3. Met needs	0.82	0.94
4. Recommend to a friend	0.79	0.94
5. Amount of help	0.78	0.95
6. Improvement in self-efficacy	0.79	0.94
7. Overall satisfaction	0.91	0.94
8. Come back	0.76	0.95
Suitability for factor analysis
	Kaiser-Meyer-Olkin Value = 0.94
	Bartlett’s Test of Sphericity: p < .001

ISSN: 1471-244X