Table 4 Survey questions for staff working in community teams and psychological treatment services

Are you continuing to visit clients?

21 (1.9%)

557 (50.9%)

336 (30.7%)

181 (16.5%)

-

 -

1095

Are you continuing to meet face-to-face with clients?

16 (1.5%)

601 (54.8%)

469 (42.8%)

11 (1.0%)

-

-

1097

Question

Yes, we aim to replace all or almost all cancelled face-to-face appointments with phone or video appointments

Yes, for appointments that cannot readily be postponed

No, not usually

-

-

-

Total

Are you offering telephone or video call appointments instead of face-to-face appointments?

923 (84.2%)

145 (13.2%)

28 (2.6%)

-

-

-

1096

Question

Yes, aiming to conduct full psychological treatment by phone or video call

Yes, but in an abbreviated form

No, not usually

Not applicable

-

-

Total

Are you offering psychological treatment by phone or by video call as a substitute for face-to-face appointments?

528 (48.4%)

360 (33.0%)

71 (6.5%)

132 (12.1%)

-

-

1091

How relevant has each of the following challenges been to you at work since mid-March 2020?

Not relevant

Slightly

Moderately

Very

Extremely relevant

-

Total

Technological difficulties with remote appointments

97 (8.9%)

259 (23.8%)

298 (27.4%)

212 (19.5%)

222 (20.4%)

-

1088

Difficulties engaging clients in remote appointments

106 (9.8%)

264 (24.3%)

310 (28.6%)

207 (19.1%)

198 (18.3%)

-

1085

Difficulty assessing clients by phone or video call

116 (10.7%)

274 (25.3%)

291 (26.8%)

200 (18.4%)

204 (18.8%)

-

1085

Difficulty providing sufficient support with reduced numbers of face-to-face contacts

137 (12.6%)

214 (19.7%)

252 (23.1%)

244 (22.4%)

242 (22.2%)

-

1089

Remote Appointments

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly Agree

N/A

Total

Telephone calls are often a satisfactory way to make an initial assessment

156 (15.9%)

365 (37.1%)

168 (17.1%)

237 (24.1%)

58 (5.9%)

-

984

Video consultations are often a satisfactory way to way to make an initial assessment

73 (7.5%)

253 (25.8%)

264 (27.0%)

317 (32.4%)

72 (7.4%)

-

979

Telephone calls are often a satisfactory way to assess the progress of someone already known to the team

17 (1.7%)

103 (10.5%)

160 (16.2%)

575 (58.4%)

130 (13.2%)

-

985

Video consultations are often a satisfactory way to assess the progress of someone already known to the team

9 (0.9%)

67 (6.9%)

176 (18.0%)

545 (55.8%)

180 (18.4%)

-

977

Telephone calls are a reasonable way to conduct psychological treatment

110 (11.3%)

296 (30.3%)

239 (24.4%)

223 (22.8%)

42 (4.3%)

68 (7.0%)

978

Video calls are a reasonable way to conduct psychological treatment

57 (5.9%)

150 (15.5%)

264 (27.2%)

343 (35.3%)

80 (8.2%)

77 (7.9%)

971

I hope to meet clients face-to-face just as much as before when the COVID-19 pandemic has finished

21 (2.2%)

131 (13.4%)

128 (13.1%)

328 (33.5%)

371 (37.9%)

-

979

I am interested in making more use of video consultations than previously once the COVID-19 pandemic has finished

75 (7.6%)

164 (16.7%)

170 (17.3%)

403 (41.0%)

171 (17.4%)

-

983

I am interested in making more use of telephone calls than previously once the COVID-19 pandemic is finished

88 (9.0%)

243 (24.8%)

224 (22.8%)

332 (33.8%)

95 (9.7%)

-

982

Using phone rather than face-to-face contact is not too much of a problem for establishing a rapport

184 (18.8%)

361 (37.0%)

164 (16.8%)

214 (21.9%)

54 (5.5%)

-

977

Using video consultation rather than face-to-face contact is not too much of a problem for establishing a rapport

91 (9.4%)

280 (28.8%)

267 (27.5%)

284 (29.3%)

49 (5.1%)

-

971

The clients I see are sometimes easier to reach via phone or video consultation

107 (10.9%)

239 (24.4%)

218 (22.2%)

344 (35.1%)

72 (7.4%)

-

980

Offering remote rather than face-to-face contacts has meant some clients have not been seen

46 (4.7%)

152 (15.5%)

136 (13.9%)

454 (46.4%)

190 (19.4%)

-

978

Email or text messaging is the best way to keep in touch with some of my clients

125 (12.8%)

212 (21.7%)

255 (26.1%)

324 (33.1%)

63 (6.4%)

-

979

I have the necessary equipment and support to be able to carry out video consultations

120 (12.2%)

177 (18.1%)

112 (11.4%)

413 (42.1%)

158 (16.1%)

-

980

The clients I see are generally difficult to engage through phone or video consultations

33 (3.4%)

240 (24.5%)

342 (34.9%)

262 (26.8%)

102 (10.4%)

-

979

I feel confident in using video consultations for client contacts

82 (8.4%)

220 (22.6%)

221 (22.7%)

360 (36.9%)

92 (9.4%)

-

975

Conference calls are a good way of conducting meetings between staff

52 (5.3%)

204 (20.9%)

184 (18.9%)

351 (36.0%)

183 (18.8%)

-

974

Video meetings (e.g. on Microsoft Teams) are a good way of conducting meetings between staff

24 (2.5%)

80 (8.2%)

158 (16.1%)

429 (43.8%)

288 (29.4%)

-

979