Table 5 Survey questions for staff working in services offering crisis assessments

Are you continuing to visit service users at home?

32 (12.2%)

166 (63.1%)

15 (5.7%)

50 (19.0%)

263

How relevant has each of the following challenges been to you at work since mid-March 2020?

Not relevant

Slightly

Moderately

Very

Extremely relevant

Total

Lack of a base where clients can be seen face to face

102 (39.4%)

45 (17.4%)

32 (12.4%)

37 (14.3%)

43 (16.6%)

259

Technological difficulties with remote appointments

58 (22.5%)

77 (29.8%)

49 (19.0%)

33 (12.8%)

41 (15.9%)

258

Difficulties engaging clients in remote appointments

48 (18.7%)

69 (26.9%)

64 (24.9%)

39 (15.2%)

37 (14.4%)

257

Difficulty assessing clients by phone or video call

43 (16.8%)

65 (25.4%)

64 (25.0%)

44 (17.2%)

40 (15.6%)

256

Difficulty managing crises at home when no or few face-to-face contacts

53 (20.7%)

48 (18.7%)

62 (24.2%)

53 (20.7%)

40 (15.6%)

256

Remote Appointments

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly Agree

Total

Telephone calls are often a satisfactory way to make an initial assessment

31 (14.3%)

75 (34.6%)

42 (19.4%)

59 (27.2%)

10 (4.6%)

217

Video consultations are often a satisfactory way to way to make an initial assessment

12 (5.6%)

45 (20.9%)

67 (31.2%)

74 (34.4%)

17 (7.9%)

215

Telephone calls are often a satisfactory way to assess the progress of someone already known to the team

3 (1.4%)

21 (9.7%)

31 (14.4%)

134 (62.0%)

27 (12.5%)

216

Video consultations are often a satisfactory way to assess the progress of someone already known to the team

1 (0.5%)

15 (7.0%)

43 (20.0%)

117 (54.4%)

39 (18.1%)

215

I hope to meet clients face-to-face just as much as before when the COVID-19 pandemic has finished

7 (3.3%)

36 (17.1%)

29 (13.8%)

65 (31.0%)

73 (34.8%)

210

I am interested in making more use of video consultations than previously once the COVID-19 pandemic has finished

12 (5.7%)

35 (16.5%)

40 (18.9%)

76 (35.9%)

49 (23.1%)

212

I am interested in making more use of telephone calls than previously once the COVID-19 pandemic is finished

8 (3.8%)

43 (20.3%)

58 (27.4%)

75 (35.4%)

28 (13.2%)

212

Using phone rather than face-to-face contact is not too much of a problem for establishing a rapport

36 (16.9%)

69 (32.4%)

52 (24.4%)

45 (21.1%)

11 (5.2%)

213

Using video consultation rather than face-to-face contact is not too much of a problem for establishing a rapport

20 (9.3%)

61 (28.4%)

62 (28.8%)

58 (27.0%)

14 (6.5%)

215

The clients I see are sometimes easier to reach via phone or video consultation

22 (10.5%)

46 (22.0%)

56 (26.8%)

69 (33.0%)

16 (7.7%)

209

Offering remote rather than face-to-face contacts has meant some clients have not been seen

16 (7.6%)

39 (18.5%)

30 (14.2%)

89 (42.2%)

37 (17.5%)

211

Email or text messaging is the best way to keep in touch with some of my clients

35 (16.5%)

46 (21.7%)

58 (27.4%)

62 (29.3%)

11 (5.2%)

212

I have the necessary equipment and support to be able to carry out video consultations

23 (11.0%)

49 (23.3%)

16 (7.6%)

92 (43.8%)

30 (14.3%)

210

The clients I see are generally difficult to engage through phone or video consultations

7 (3.3%)

39 (18.5%)

78 (37.0%)

55 (26.1%)

32 (15.2%)

211

I feel confident in using video consultations for client contacts

22 (10.4%)

44 (20.9%)

49 (23.2%)

72 (34.1%)

24 (11.4%)

211

Conference calls are a good way of conducting meetings between staff

10 (4.7%)

37 (17.3%)

30 (14.0%)

88 (41.1%)

49 (22.9%)

214

Video meetings (e.g. on Microsoft Teams) are a good way of conducting meetings between staff

3 (1.4%)

16 (7.4%)

29 (13.5%)

82 (38.1%)

85 (39.5%)

215