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Table 1 Frequency of scores for each item in the CSQ-4 (N = 467)

From: Measuring patient satisfaction with four items: validity of the client satisfaction questionnaire 4 in an outpatient population

 

Frequency distribution of answers (%)

items

1

2

3

4

Unanswered items (%)

 

Item 3: Met needs

46 (9.9)

114 (24.4)

199 (42.6)

102 (21.8)

6 (1.3)

 

Item 6: Improvement in self-efficacy

17 (3.6)

91 (19.5)

175 (37.5)

171 (36.6)

13 (2.8)

 

Item 7: Overall satisfaction

29 (6.2)

95 (20.3)

158 (33.8)

173 (37.0)

12 (2.6)

 

Item 8: Come back

16 (3.4)

74 (15.8)

185 (39.6)

176 (37.7)

16 (3.4)

 
  1. Note: CSQ-4 = Client Satisfaction Questionnaire 4; items are numbered as they appear in the CSQ-8.