Measuring patient satisfaction with four items: validity of the client satisfaction questionnaire 4 in an outpatient population

Table 2 Individual items’ means, factor loadings, and internal reliability of the Norwegian CSQ-4

			Cronbach’s alpha = 0.92
Items	Factor 1 loadings	M (SD)	Corrected Item-Total Correlation	Cronbach’s Alpha if Item Deleted
3. Met needs	0.885	2.78 (0.906)	0.79	0.90
6. Improvement in self-efficacy	0.911	3.11 (0.847)	0.84	0.88
7. Overall satisfaction	0.945	3.05 (0.922)	0.90	0.86
8. Come back	0.837	3.16 (0.821)	0.72	0.92
Total score		12.10 (3.13)

Note: CSQ-4 = Client Satisfaction Questionnaire 4-item version; items are numbered as they appear in the CSQ-8; M = Mean; SD = Standard deviation

ISSN: 1471-244X